Refund policy
Return & Refund Policy
Last updated: [Insert Date]
Thank you for shopping with LORA. We are committed to providing high-quality products and a premium customer experience. This Return & Refund Policy outlines your rights and our obligations under applicable United States consumer protection standards.
1. Returns
We accept returns within 30 days of delivery.
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
- Final sale or clearance items
- Gift cards
- Worn, washed, or damaged items
- Intimate apparel (e.g., underwear) for hygiene reasons
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be issued to your original payment method
- Please allow 5–10 business days for processing after approval
- Shipping costs are non-refundable
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at contact@lorafitwear.com.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at contact@lorafitwear.com with your order number and photos of the item.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (it may take time before your refund is officially posted)
- Contact your bank for further processing time
If you have done all of the above and still have not received your refund, please contact us at contact@lorafitwear.com.
8. Contact Us
If you have any questions about this policy, please contact us at: